Last Updated: 01/01/2015
By using VirtWire Global's ("VirtWire", "our", "us" or "we") products and services, you ("you", "your", "Client" or "Customer") agree to comply with our policies.
We reserves the right to cancel, suspend, or terminate any service provided with or without a refund or notice or warning for any reason.
We also reserves the right to change and modify the Terms of Service at any time with or without client notification.
It is up to the client to periodically check and familiarize himself or herself with the recent Terms of Service.
If any client does not comply with the new Terms of Service modifications, his or her service can & will be terminated with no chance for refunds.
Acceptable Use Policy
Upon ordering our services, the customer agrees to adhere to our Acceptable Use Policy
, Violations of which will result in suspension & if nessesary termination of services.
Violations of our Acceptable Use Policy, will lead to reports been sent into FraudRecord
All Hosting Products (Shared, Reseller, VPS & Dedicated Servers) come with a pre-determined amount of bandwidth resources, Unless otherwise mentioned within.
Exceeding these allowances will cause services to be suspended until the 1st day of the next calandar month.
Utilizing our services to attempt to cause damage to any internal or external networks, will lead to termination of services. Unless PRIOR
written authorization from all parties involved is produced (this includes, All bandwidth providers to both parties.)
Refusal of Service
We reserve the right to refuse, cancel or suspend services at our own discression.
Any abusive langauge, or actions towards any staff member via any medium (not limited to, but including. Email, Ticket, Social Media, Public Forum) will result in an account termination, and a listing for staff abuse on FraudRecord
Refunds & Account Credits
Due to the nature of our industry, we do not offer refunds in any case, unless there is extenuating circumstances, such as hardware failure within the first 48 hours.
Simply changing your mind does not constitute a extenuating circumstance.
Contracts made for a minimum of one year, can opt to have their service cancelled and pro-rated refund in the form of account credits.
Payment Disputes & Chargebacks
Raising a billing dispute with our payment processors or charging back a payment made to VirtWire Global will place the client's account in bad standing. We reserve the right to immediately terminate all services without refund in such instances, or without the ability to retrieve or provide backups of user data.
As well as a listing made on FraudRecord
Other types of Disputes
Any threat of legal action can & will result in immediate account termination, and listing made on FraudRecord
VirtWire Global does not take backups of clients data unless otherwise noted for the specific product at the time of ordering, this falls under the responsibility of the customer, to make their own backups on a regular basis.
VirtWire Global services are unmanaged and are designed for web hosts, advanced Linux/Windows administrators, and experienced webmasters.
In order to successfully manage our VPSs, the client should be familiar with Linux/Windows operating systems, tools, and services.
We provides basic tools needed to configure and maintain the client?s VPS in the form of our Billing Panel Control Systems (where applicable).
Customers are responsible for the administration and upkeep of their own services, Contacting VirtWire Global via Support ticket is only allowed in the following areas. (Except for in the case of a NAT IPv4 VPS Service, this MUST
be sent in VIA the LowEndSpirit Forum)
- Hardware Issues (Node Offline/Unreachable)
- Control Panel Issues (Offline/Unreachable or Bug Reports)
- Network Issues (Packetloss etc)
- OS Templates/ISO Images (Reporting Bugs for fixes to be made/reported)
While, the above mentioned examples are only limited to customers that are facing issues directly with products that have ticket support, all other support based queries are to be made on the support forum relevant to the product.
Creating multiple tickets, or repetitive "bumping" of tickets will not create a faster resolution for you.
It is the customers responsibility to source information before
creating a ticket, Issues that have been posted already (via Announcement Area, Email or Social Media) in which customers create support tickets, will be closed without a reply.
Services are set to renew on the day that order was created. Server disconnects begin once the invoice is 2 days past due. An e-mail requesting payment is sent to you every day that your bill is unpaid. It is your responsibility to make sure your bill is paid. We do not telephone or send postal mail notifying about disconnects. If you are concerned that an e-mail may not reach you, then you should proactively check your account for bills.